Job Description:
You will become a member of Satair, the largest Airbus Services company providing Airbus spares and services to all Airbus customers on this earth and maybe in future even further. Satair AOG Management is located in Hamburg and Washington and counts approx. 50 team members. AOG Management Hamburg serves customers in Europe, Middle East, Africa and Asia Pacific.
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This position requires shift work, on a 24/7 pattern, including weekends, night and bank holidays. (35 hours a week + 2,5 hours due to the shift model, total is 37,5 hours a week)
Check out what the Satair AOG Management Team and our stakeholders do @ https://youtu.be/dyqI6DNC2U8 and https://www.satair.com
You will be in charge of:
Serve and satisfy customers "Aircraft On Ground" material requirements 24/7/365 by finding favorable solutions.
Coordination and interface between the customer and the Airbus spare parts order process.
Administer the complete customer order including initial receipt, sourcing, escalation and delivery follow-up.
Ensure on-time delivery for all spare parts and related services to all Airbus customers in the EMEA and APAC region using technical and commercial data.
Requires a high degree of independence, ability to develop creative solutions, self initiative and flexibility while continuously providing a high caliber of customer service under, sometimes, demanding situations.
Extensive customer interaction requires the ability to communicate effectively in English - both verbally and written. Communication skills focus on the customer satisfaction are required.
Providing a positive and helpful customer service experience with a high exposure to cultural awareness.
What can you expect?
Find alternative solutions to all kind of AOG situations to recover customers aircraft around the world
Cater for a round the clock AOG spares support
Work with a very dynamic team in a very international environment
Manage a different case every day, routine is not part of the job!
Your boarding pass
Professional requirements
Holding a degree in Supply Chain, Engineering or a related discipline is an advantage
You have solid professional experience within an AOG desk environment or similar
You have experience in stakeholder management
Negotiation level in English is mandatory
Solid knowledge in SAP SD, MM and WM is a plus
Solid knowledge in technical data such as IPC, CMM, technical drawings is a plus
As a person
you have the ability to work in a dynamic and fast-paced environment
you have the ability to multitask
you like to work in a diverse and international team
you have a solution-oriented and pro-active mindset
You have practical problem solving skills
you are an excellent communicator with good coordination and Cultural awareness skills
having the service and support towards the customer is part of your DNA
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus Operations GmbHContract Type:
Permanent-
Experience Level:
ProfessionalJob Family:
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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com .
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
